Field Support Technician
Company: Keefe Group
Location: Alexandria
Posted on: May 4, 2024
|
|
Job Description:
Overview:Are you looking for a career with premium benefits and
the potential for growth?At TKC Holdings, weve created something
special, a better place to work and grow. Many employees start just
expecting a paycheck but end up with a rewarding career. We provide
exceptional training and a clear career path.We now also offer
DailyPay providing you immediate access to earned wages. Work
Today, Get Paid Today!We are proud to be a military and veteran
friendly employer.About This Position:There is always extensive
travel to and from each site the Field Tech visits. Once there they
will perform a walk-through of the facility to repair or replace
any components on a suite of custom configured network devices in
support of multi-year state and county contracts. Field Techs
perform installations at the new site. This requires putting
together a significant amount of network equipment for the inmate
phone system and associated add on components in support of the
contract.*Must be willing to travel 50-75% of the time*Essential
Functions, Duties, and ResponsibilitiesProvide installation,
service and customer support to inmate telephones, Video Visitation
Systems, Wireless Access Points, Wireless Tables, Customer Kiosks,
and call control systems that are comprised of complex networking
components.Install, test, and service software on a variety of
digital voice gateways, call processing systems, wireless access
devices and inmate telephones.Install, terminate and test LAN/WAN
equipment, Category 5 and Fiber Optic cabling.Perform in depth
analysis of installation and maintenance configurations to meet
customer and company expectations.Perform routine PMIs.Communicate
with customer/dispatch on service information.Perform physical
diagnostics/repairs and telephony integration troubleshooting on a
variety of complex network components.Perform computer diagnostics
and repair.On call 24/7 for site to make remote or physical repairs
to phones and/or equipment.Maintain documentation and communicate
clearly with corporate dispatch center and local customer
contacts.What You'll Need:Associate's degree (A. A.) or equivalent
from two-year college or technical school; or six months to one
year related experience and/or training; or equivalent combination
of education and experience.Ability to read, analyze, and interpret
general business periodicals, professional journals, technical
procedures, or governmental regulations. Ability to write reports,
business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from
groups of managers, clients, customers, and the general
public.Ability to work with mathematical concepts such as
probability and statistical inference, and fundamentals of plane
and solid geometry and trigonometry. Ability to apply concepts such
as fractions, percentages, ratios, and proportions to practical
situations.Ability to solve practical problems and deal with a
variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
form.Must have T-1 and analog circuit repair knowledge.Must have
excellent working knowledge of multiple network disciplines and
perform advanced network diagnostics to isolate and troubleshoot
issues.Must be able to develop good working relationships with
facility personnel.Service and maintain inmate phone systems at
correctional facilities within an assigned region.Ability to travel
throughout assigned territory as needed.Excellent written and
verbal skills.Strong team oriented business skill.Professional
attitude in dealing with customers.Benefits:TKC Holdings, Inc.
offers comprehensive benefits to all regular-full time
employees:Medical w/prescription coverageBenefit Credit received
when enrolled in a TKC medical plan, to help offset your benefit
costs. Benefit Credit of $750 annually, will be divided evenly
among your paychecks throughout the Plan Year.DentalVisionBasic
Life and Basic Accidental Death and Dismemberment InsuranceShort
Term DisabilityLong Term DisabilityVoluntary benefits that can be
selected to create the right package for youWe now also offer
DailyPay providing you immediate access to earned wages.TKC also
understands the importance of work life balance and planning for
the future. To help with both of these, employees are eligible for
paid time off and a Company Match for the 401(k) Retirement Savings
Plan.EEO Statement:We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace.A copy of our Privacy Policy and
CA Employee Privacy Notice can be found here:
https://tkcholdings.com/privacy-policy-108by Jobble
Keywords: Keefe Group, Newark , Field Support Technician, Professions , Alexandria, Ohio
Click
here to apply!
|