Billing & Collections Supervisor
Company: The Energy Cooperative
Location: Newark
Posted on: May 25, 2023
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Job Description:
The Energy Cooperative, headquartered in Newark, Ohio, serves
over 67,500 electric, natural gas and propane members throughout
east-central Ohio. As a non-profit cooperative, we are member-owned
and controlled by the members we serve. We are committed to serving
our members safe, high quality energy services at a reasonable
price. We believe in our employees and strive to provide fair,
honest and equal treatment with a commitment to training,
education, and opportunity for advancement in a safe and secure
environment.At The Energy Cooperative, we take pride in offering
competitive benefits and want our employees to have what they need
to be their best.Here's a glimpse of the programs we offer our
employees:Medical, Dental and Vision InsuranceLife and Accidental
Death & Dismemberment InsuranceSupplemental Life Insurance Programs
for Employee, Spouse and ChildrenDisability InsuranceFlexible
Spending Account (FSA)Paid Time-Off (PTO)Paid HolidaysTraditional
401(k) and Roth 401(k)Retirement Pension PlanEducation
AssistanceEmployee Assistance ProgramWe are currently looking to
fill the position of Member Accounts Supervisor based at our
Newark, OH Headquarters Office. This exempt position is responsible
for all activities related to the Cooperative's member accounts
functions including cash receipt reconciliation, receivables,
credit memorandums, collection operations, disconnects and member
billing. Ensures team members follow all policies and procedures.
This position reports to the Vice President of Marketing and Member
Services. This position will directly supervise Member Services
Representatives (front counter), Collection & Receivables Clerk,
Billing Coordinators, and Sr. Billing Coordinator.Nature and Scope
of Position (Essential Duties and Responsibilities):Support and
incorporate the Cooperative's Mission, Vision and Values in
professional behavior and decisions.Comply with all Cooperative
policies, procedures, goals and objectives and meet attendance and
punctuality guidelines.Understand, observe and enforce cooperative
safety and security procedures and report potentially unsafe
conditions to Vice President of Marketing & Member Services and/or
safety department personnel.Responsible for the day-to-day
activities of the Cooperative's billing, collections, receivables,
cash reconciliation, and disconnects processes.Manage cash
operations for the cooperative and ensure all policies and
procedures are properly implemented within the department.Ensure
all receivables are accurately posted, balanced to the ledger and
communicated to accounting in a timely manner.Work with Vice
President of Marketing & Member Services to improve processes and
technology in the areas of billing, collections, cash receipt and
disconnects.Work closely with member services supervisor to resolve
member concerns. Provide problem resolution and troubleshooting to
members and handle escalated issues and concerns, as needed.Run
monthly reports for the Vice President of Marketing & Member
Services reflecting the Cooperative's billing, collections,
receivables, cash reconciliation, and disconnection
activities.Review levels of bad debt and receivables and develop
effective programs to minimize these.Maintain positive working
relations with all levels of Cooperative personnel and third-party
vendors (printer, collection agencies and Legal Counsel as it
relates to collections).Performs other related work in addition to
other duties as may be assigned.Qualifications: To perform this job
successfully, an individual must be able to perform each essential
duty satisfactory. The requirements listed below are representative
of the knowledge, skills and/or abilities necessary. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Experience and Education:
Bachelor's degree in Business, 5 or more years of supervisory
experience in managing and directing others in day-to-day customer
service operations at a credit union or financial institution
highly desired, or an equivalent combination of education, training
and supervisory experience in customer service, cash receivables,
posting of payments, billing and collections function desired. Must
be familiar with various assistance programs such as HEAP,
bankruptcy procedures and laws, disconnect procedures and laws, and
can utilize various resources to stay informed of changes in any of
the above. Proven proficiency in excel and has solid data analysis
reporting skills. Excellent math skills and basic accounting
knowledge.Certificates, Licenses and Training: A valid driver's
license is required. Must have the ability to attend meetings
and/or training seminars when requested. Has the functional and
technical knowledge and skills to do the job at a high level of
accomplishment.Language and Interpersonal Skills: Must possess
excellent communications skills and be able to be assertive at
times in addition to articulating a variety of situations in simple
terms. Must have the ability to develop positive relationships with
others to effectively increase department productivity and improve
member experience.Other Skills and Abilities: Displays high
standards of ethical conduct and is widely trusted and viewed as a
direct and truthful person. Requires minimal supervision and must
be highly organized. Remains calm under pressure and does not
become defensive or irritated when times are tough. Knows personal
strengths, weaknesses, opportunities and limits and is open to
criticism and is not defensive.Physical Demands and Work
Environment: The physical demands described below are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Work is primarily
performed in an office environment where climate and noise levels
are controlled. Travel to and from various office locations are
required from time to time, as well as attend various job-related
meetings and training sessions.The physical demands of this
position include sitting, standing, walking, lifting and/or
carrying light loads, talking, hearing, visual acuteness and mental
and emotional demands. Requires repetitive motions with hands and
fingers such as dialing and keyboarding. Prolonged sitting at a
desk and working on a computer. Must be able to read, write and
interpret a variety of business correspondence.This position is
subject to pre-employment physical and substance abuse testing and
may be subject to random testing in accordance with the
Cooperative's substance abuse policy.Must be available to work
during non-working hours which may include weekends and
holidays.
Keywords: The Energy Cooperative, Newark , Billing & Collections Supervisor, Accounting, Auditing , Newark, Ohio
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