Senior Branch Manager (MLO) - Traditional branch
Company: PNC Financial Services Group
Posted on: December 28, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a(n) Senior Branch
Manager within PNC's Retail branch organization, you will be based
in Newark/Ohio in the Church Street branch.
- Manages priorities through planning and execution to drive all
aspects of branch performance. Drives revenue and customer loyalty
through consultative interactions with clients, and solutions that
help them achieve financial well being. Creates a differentiated
customer experience, making banking easy in an omni channel
environment. Leads and influences the agenda of a broad range of
eco-system partners. Accountable for risk management and compliance
in a complex business environment. Builds a high performing team
through the attraction, on-boarding, coaching and development of
branch team members.
- Leads, plans and executes a branded sales process to achieve
sales targets and customer loyalty. Grows branch revenue through
the acquisition and share-of-wallet growth of consumer and business
households and by effectively leading eco-system partnerships .
Drives business banking results primarily through business
development and community involvement activities. Coaches to
consultative selling to drive results and enable customer financial
well-being. Has foundational understanding of balance sheet and
- Leads, coaches and ensures the delivery of a differentiated
client experience. Coaches team to confidently engage with
customers in technology enabled interactions, providing solutions
and advice oriented consultation that improves client financial
well-being. Leads effective problem resolution, making banking easy
for customers. Connects all of PNC, delivering a seamless customer
experience in an omni channel environment.
- Drives the employee experience. Responsible for acquiring and
retaining talent through effective onboarding, coaching and
development . Makes talent development a priority for all branch
team members. Ensures employees achieve performance and activity
expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive
- Manages operational, human capital, reputational and business
risk. Exercises leadership, authority and sound decision making to
mitigate sales practice risk. Ensures compliance with regulatory
guidelines and adherence to established policies and
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
PNC also has fundamental expectations of our people managers. As a
manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
- Live the Values - Role models our values with transparency and
- Enable Change - Takes action to drive change and innovation
that will transform our business.
- Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision
and guides the achievement of all employees and customers.
CompetenciesBranch Banking Services Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.
Delegation Ability to empower and motivate associates to take over
tasks and responsibilities to accomplish results for which the
manager maintains ultimate accountability.
Digital Awareness Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Sales Management Develops sales strategies that incorporate client
segments, market opportunities, competitive forces and sales force
effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients.
Roles at this level typically do not require a university / college
degree, but do require related experience or product knowledge to
accomplish primary duties. Typically 5+ years of related
experience, and at least 2 years of previous supervisory experience
is required. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Newark , Senior Branch Manager (MLO) - Traditional branch, Executive , Newark, Ohio
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