General Manager
Company: Marco's Pizza
Location: Newark
Posted on: June 14, 2022
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Job Description:
Job Description Position: General Manager Purpose: Leads and
develops people to execute outstanding product quality and customer
service, build sales and control costs for their restaurant. Focus:
In addition to following standard Marco---s operating policies and
procedures, main areas of focus include (but are not limited to):
People Demonstrate and reinforce the Marco---s leadership behaviors
and Our Values. Continuously develop all members of store team to
the next level. Create an environment that promotes the Hoogland
Foods culture and philosophies to retain our people. Source and
interview all store employees to hire store team who embody the
Marco---s Values, including a strong dedication to customer
satisfaction. Develop and implement a plan, to decrease turnover
and improve team member job satisfaction. Know, enforce, educate
team members and managers on Hoogland Foods Handbook. Accountable
for executing store performance management system including timely
performance appraisals based on defined goals and objectives for
the store. Accountable for ensuring that Marco---s is a world class
operation. Conduct new employee orientations. Ensure schedule is
properly executed. Lead the development and training of all store
team members. Ensure training plan is in place and properly
executed. Ensure effective communication (all training materials,
product information, etc. are up to date.) Plan and coordinate
leadership team meetings (SL, AM, GM). Administer all in-store team
member benefits and payroll procedures, including reporting to Home
Office Product Ensure standards are maintained for product quality,
service speed and quality, cleanliness and sanitation. Ensure
appropriate inventory par levels and ordering system are in place.
Complete weekly inventory. Complete end of period inventory.
Cleanliness and Sanitation Accountable for ensuring cleanliness
standards. Maintain all physical aspects of the store, including
landscaping, building maintenance, equipment, etc. Store Security
and Safety Ensure all food safety requirements and practices are
met. Ensure all security standards are met. Profit Create marketing
plan (by leveraging LSM) and lead local store marketing and
promotions to maximize sales potential. Increase same store sales
period over period. Control cost of goods, variances, and
inventories within the store. Schedule to build sales using our 12
days of marketing philosophy. Ensure proper cash handling
procedures are followed. Customer Service Exceed guest expectation.
Effectively handle customer complaints/issues. Measure customer
satisfaction and execute plan to improve both satisfaction and
loyalty. Management Ensure product quality, service and cleanliness
standards are met. Accountable for all sales and labor projections.
Accountable for creating store Action Plans to continuously improve
the business. Accountable for weekly KPIs Provide clear goals for
store and updates for how they are being achieved. Conduct weekly
manager meetings with SL/AM. Compliance Ensure proper security and
verification procedures are met when handling deposits and the
contents of the safe. Maintain records for safety and appropriately
documents contributions and performance in personnel file. Send to
Home Office as necessary. Ensure that all daily paperwork, weekly
inventories and statistical reports are completed accurately and on
a timely basis.
Keywords: Marco's Pizza, Newark , General Manager, Executive , Newark, Ohio
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