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Operations Manager

Company: Licking County
Location: Newark
Posted on: June 24, 2022

Job Description:

Job Description

Hours: Full-Time, 40-50 hours per week

Salary: $60,000 - $67,500 annually, depending on qualifications


Manages and oversees the Transit Operators and the daily operations of the Transportation program of the Licking County Transit Board. Ensures compliance with all federal, state and local laws pertaining to public transportation. Identifies areas of improvement and recommends changes to the General Manager.


Demonstrates regular and predictable attendance.

Promotes and maintains positive and effective working relationships. Maintain professional demeanor and appearance.

Ensures assignments are complete, provides training and evaluates employee performance; receives and resolves employee issues according to established guidelines along with General Manager; approves timesheets and leave requests in the absence of the General Manager; Assist with interviews and hires candidates for employment. Actively involved in employee and/or labor relations.

Performs a variety of administrative functions and customer service support functions to ensure efficient operations of the County transportation program. Makes administrative decisions on behalf of the General Manager regarding Transit operators and the County transportation program in his/her absence.

Monitors and oversees transit operators schedules.

Assists in development and establishment of office procedures and policies to comply with local, state, and federal policies, rules and regulations; ensures that established rules and regulations are followed.

Responds to telephone requests and inquiries from the public, clients, and/or Licking County agencies and refers to appropriate party as necessary; responds to contracting agencies clients, service coordinators and families.

Assists with scheduling requests; establishes efficient vehicle routes and makes adjustments as appropriate; Assures drivers have knowledge of their routes and mechanisms are in place to communicate and educate route changes.

Recommend to the General Manager expansion of services or routes, changes in schedules in order to improve passenger services and meet expected standards and increase revenues, redesign of services to better serve LCTB passengers and methods to improve coordination of human service transportation services.

Ensures that all policies and procedures are followed pertaining to the Drug and Alcohol program. Escorts transit operators for testing. (Random, Post-accident, Reasonable Suspicion, etc.) Assists with federal reporting of the Drug and Alcohol Program in the absence of the General Manager.

Collaborates with General Manager to assure safety of all passengers, drivers, staff and equipment; assures all remain current on all safety related requirements (e.g. ADA, Drug and Alcohol, DOT, CPR/FA, etc.); assures mechanisms are in place to communicate, educate and update all LCTB staff on safety requirements.

Prepares schedules and organizes training needs and courses upon request.

Responsible for developing, communicating and educating contingency plans for calamity days to LCTB and riders.

Conduct performance tests (ride-a-longs, road checks, etc.); administer mystery rider program; records passenger and 2 of 3 contractor complaints, incidents and investigations; works in partnership with the General Manager to ensure corrective actions are taken to improve relations and services by following LCTB policies.

Collaborates with General Manager on all LCTB operational matters; Assists with State and Federal reviews.

Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures.

Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training.

Keywords: Licking County, Newark , Operations Manager, Executive , Newark, Ohio

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