EAP Clinical Counselor
Company: CVS Health
Location: Columbus
Posted on: April 24, 2024
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Job Description:
Bring your heart to CVS Health. Every one of us at CVS Health
shares a single, clear purpose: Bringing our heart to every moment
of your health. This purpose guides our commitment to deliver
enhanced human-centric health care for a rapidly changing world.
Anchored in our brand - with heart at its center - our purpose
sends a personal message that how we deliver our services is just
as important as what we deliver. Our Heart At Work Behaviors---
support this purpose. We want everyone who works at CVS Health to
feel empowered by the role they play in transforming our culture
and accelerating our ability to innovate and deliver solutions to
make health care more personal, convenient and affordable.
Position Summary
Schedule: Tuesday - Saturday - 11am - 7:30pm est
Responsible for provision of telephone-based consultation,
counseling and informational services to members.
Provides one-time or ongoing counseling and lifestyle management
services, leveraging the outcomes tools in support of optimal
care
Member Support:
Consultation - Provides telephone triage, crisis intervention and
related services.
Assesses member's immediate clinical needs and utilizes appropriate
clinical tools to identify and provide services.
Engages members and provides immediate support and assists with
coping skills to address ongoing lifestyle management.
Determines appropriate intervention, action steps in dealing with
member's situational concerns including members in crisis.
Counseling: - Provides telephone counseling to individuals with a
variety of presenting issues including but not limited to mental,
emotional, disorders, conditions, addictions, lifestyle management
and worklife concerns.
Can consist of individual, joint or family sessions
Can be stand alone or on-going sessions
Provides clinical services utilizing a variety of advanced clinical
assessments, therapeutic interventions and/or models, which
supports the level of care and engagement of members and are in
alignment with the member's theory of change.
Uses appropriate and acceptable judgment, clinical theories,
knowledge, methods, ethics, and professional use of self to restore
or enhance social, psychosocial, or biopsychosocial functioning of
members.
Provides intensive case management and consultation for clinical
risk cases and management referrals.
Informational Services:
Provides information to members and providers regarding mental
health, substance abuse benefits, community treatment resources,
and related mental health programs
Assists members with linkage to resources to aid in the alleviation
of stressors
Team member support:
Collaborates with team of professionals in a way that supports a
positive clinical outcome and continuity of care for all
members
Interacts with internal and external providers as appropriate to
discuss clinical questions and concerns regarding specific
cases
Provides consultation to supervisors and other account
representatives in order to facilitate appropriate EAP response to
employees with performance, attendance, safety, and fitness for
duty, critical incidents and other work related problems
Compliance with Policies and Regulatory Standards:
Protects the confidentiality of member information and adheres to
enterprise, EAP policies regarding confidentiality.
Maintains accurate and complete documentation of required
information that meets risk management and regulatory
requirements.
Maintain current independent clinical licensure in good standing,
meet all licensure requirements within state guidelines and seek
professional development
-Must hold current Independent professional licensure to practice
pre state regulations in one or more: LMFT, LCSW, LMHC or LPC
-Must be independently licensed in the state where they reside.
-Holiday work is expected.
-Schedules may be adjusted based on business need.
Required Qualifications
Ability to establish and maintain a high level of customer trust
required
Experience in handling mental health and psychiatric care, family
situations, and relationship concerns required
1+ year of crisis intervention skills required
Experience in facilitating patient/client positive behavioral
change required
Strong computer and literacy skills required
Licensure: Valid independent professional licensure to practice per
state regulations in one or more is required: LPC, LMFT, LCSW, LMHC
or Clinical Psychologist
Current valid professional licensure to practice pre state
regulations
Preferred Qualifications
Experience working with diverse populations preferred
Familiarity with brief therapy models and Motivational Interviewing
preferred
1+ years of EAP, Behavioral Health or Social Services experience is
preferred
Call Center experience preferred
Education
Master's degree in counseling profession
Pay Range
The typical pay range for this role is:
$60,522.80 - $129,600.00
This pay range represents the base hourly rate or base annual
full-time salary for all positions in the job grade within which
this position falls. The actual base salary offer will depend on a
variety of factors including experience, education, geography and
other relevant factors. This position is eligible for a CVS Health
bonus, commission or short-term incentive program in addition to
the base pay range listed above. In addition to your compensation,
enjoy the rewards of an organization that puts our heart into
caring for our colleagues and our communities. The Company offers a
full range of medical, dental, and vision benefits. Eligible
employees may enroll in the Company's 401(k) retirement savings
plan, and an Employee Stock Purchase Plan is also available for
eligible employees. The Company provides a fully-paid term life
insurance plan to eligible employees, and short-term and long term
disability benefits. CVS Health also offers numerous well-being
programs, education assistance, free development courses, a CVS
store discount, and discount programs with participating partners.
As for time off, Company employees enjoy Paid Time Off ("PTO") or
vacation pay, as well as paid holidays throughout the calendar
year. Number of paid holidays, sick time and other time off are
provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close
on: 05/23/2024
Keywords: CVS Health, Newark , EAP Clinical Counselor, Healthcare , Columbus, Ohio
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