Customer Service 3

Company: American Linehaul Corp
Location: Newark
Posted on: November 22, 2021

Job Description:

Customer Service 3
JOB SUMMARY:
The Customer Service Agent 3 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist ALC stations and cartage agents.

ESSENTIAL FUNCTIONS:

• Answer incoming calls and provide excellent customer service to all callers
  
• Monitor and respond to customer inquiries received through email
  
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
  
• Track, trace, enter and update shipments
  
• Assist and support ALC stations and cartage agents
  
• Master outside customer applications
  
• Follow published procedures and work instructions for NCS accounts and bring modifications to management s attention
  
• Provide customers with quotes in a timely manner, as well as various routing options
  
• Perform other duties as assigned
  SKILLS/COMPETENCIES:
  
  • Excellent oral and written communication and problem-solving skills
    
  • Technological aptitude using the internet and on-line tools
    
  • High energy with the ability to multitask
    
  • Excellent organizational skills with emphasis on detail
    EDUCATION:
    
    • High School or equivalent required
      EXPERIENCE:
      
      • 4 years customer service experience
        PHYSICAL REQUIREMENTS:
        This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times.
        
        WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
        The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
        
        Successful applicants must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required prior to first day of employment.
        
        Please call 973-589-0101 extensions 808/809 or Apply Online Below
        
        Successful applicants must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required prior to first day of employment.
        
        

Keywords: American Linehaul Corp, Newark , Customer Service 3, Hospitality & Tourism , Newark, Ohio