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Student Accounts Customer Service Specialist

Company: Central Ohio Technical College/The Ohio State Univ
Location: Newark
Posted on: March 4, 2019

Job Description:

Central Ohio Technical College and The Ohio State University at Newark are accepting online applications for a part-time, intermittent Student Accounts Customer Service Specialist position. Summary of Duties: Assists with unpaid student management to include reviewing and updating accounts and databases; processes associated paperwork and data. Initiates contact related to unpaid student accounts using telephone and email for COTC and Ohio State Newark. Responsible for providing excellent customer service to our students, parents, and staff for COTC and Ohio State Newark accounts. Works closely with other staff members to gather information about students financial status, related to tuition and fees. Provides customer service assistance to the Office of Fees & Deposits during peak activity periods of five weeks per semester. Attends scheduled staff training outside of the peak activity periods. Assists with various tasks depending on the time of the year. Qualifications: Any combination of training and experience equivalent to an associate's degree from a regionally accredited institution of higher education and two years of experience in an office support role; Proven customer service experience; Excellent communication skills for effective interaction with internal and external customers; Experience in using Microsoft Office products (Excel, Access, Word, Outlook); Flexibility in scheduling, as evening hours may be required; Ability to stand, sit, walk and bend frequently; and Successful background check required upon offer. Preferred Qualifications: Associate degree; Experience in reviewing account transaction activity, receiving payments and providing accurate answers related to account inquiries; and Experience in using telephone and email communications in a call center environment. Newark Advocate .Category: Customer Service, Keywords: Customer Service Representative

Keywords: Central Ohio Technical College/The Ohio State Univ, Newark , Student Accounts Customer Service Specialist, Hospitality & Tourism , Newark, Ohio

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