Call Center Customer Care Supervisor
Company: JCPenney
Location: Newark
Posted on: April 6, 2021
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Job Description:
Customer Care Supervisor The Customer Care Supervisor will
execute programs to create an environment of engaged associates.
Reporting to the Customer Care Manager, the Supervisor will develop
a team which helps deliver an exceptional shopping experience to
our customers in Americas Favorite Store. Responsibilities:
Supervise, provide coaching, and engage Customer Care Center (CCC)
associates to continuously provide exceptional customer service to
meet or exceed company survey goals Coordinate and administer
programs designed to develop associates skills and abilities to
create a Customer FIRST environment Support the implementation of
new procedures and/or operational changes to support the CCC vision
and strategy Track, review, & respond to customer complains, and
escalate issues in a manner that drives Customer retention and
loyalty Core Competencies & Accomplishments: Experience in written
customer feedback & edit orders High school graduate or equivalent
business experience. College degree preferred 2-3 years of
supervisory experience (retail industry and/or call center
experience preferred) Excellent leadership, written & communication
skills required We are committed to diversity. JCPenney is an Equal
Employment Opportunity employer.
Keywords: JCPenney, Newark , Call Center Customer Care Supervisor, Other , Newark, Ohio
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