Independent Hotel General Manager
Company: Cherry Valley Hotel & Ohio Event Center
Posted on: June 1, 2021
Widewaters Hotels is seeking a proven and motivated
Independent Hotel General Manager to lead the Cherry Valley Hotel &
Ohio Event Center to new heights! This is a tremendous opportunity
for a well-rounded hospitality leader that's looking to optimize
the property's recent major renovations including a spa, multiple
food & beverage outlets, and 45k sq. ft. event center. Apply
The Independent Hotel General Manager will be responsible for
all aspects of operations at the hotel, day-to-day staff management
and guest experience. You will be an ambassador for the brand and a
leader both inside and outside of the hotel to drive performance
and create an unforgettable brand experience. You will work very
closely with the Hotel Operations team and other stakeholders to
optimize sales and maximize revenue. The Independent Hotel General
Manager will also be required to oversee certain aspects of
multiple food and beverage outlets, spa, activities programming,
and special event planning.
Essential Functions of the Job
The Independent Hotel General Manager has overall responsibility
for the successful operation of the hotel by supporting our
Company Pillars by following and executing:
Revenue Improvement, Cost Management, Exceeding Guests
Expectations, Associate Engagement, and Outstanding Physical
Product. The General Manager is required to adhere to
the mission and values of Widewaters Hotels, LLC.
- Lead, through a team of managers, the effective management of
Rooms, Food & Beverage, Accounting, Sales, Engineering and Human
Resources to maximize financial performance while upholding quality
standards, maximizing levels of guest satisfaction, and maintaining
favorable associate morale.
- Participate in Sales START Meetings, Stand-up Meetings, New
Hire Orientation, Monthly Pillar calls, HR Weekly Calls, Weekly
Revenue calls as well as serve as Manager on Duty when needed.
- Have flexible schedule to be available during high profile
events, staffing shortages, as well as during peak times to assist
during breakfast or front desk coverage.
- Effectively delegates authority and responsibility as deemed
- Utilize related software including Excel, Teams, PMS, POS, ADP,
SalesPro or Delphi.
Revenue Improvement & Cost Management
- Direct the development and execution of the annual strategic
plan, the annual budget, sales & marketing plan, and operations
plan, emphasizing balanced growth and consistent
- Ensure financial success of the hotel by aggressively pursuing
revenue goals, managing expenses, controlling labor costs, and
assuming overall responsibility for revenue management.
- Participate in sales calls with Director of Sales for high
- Establish and maintain effective communication with VP of Hotel
Operations to keep up to date on procedures, trends, and
- Anticipate and address unfavorable variances to the established
financial objectives/budget and any monthly re-forecasts.
Exceeding Guest Expectations
- Ensure that a maximum level of guest service and satisfaction
is achieved and maintained, and internal and external customer
service needs are met through avenues such as training, survey
analysis, feedback and positive reinforcement programs.
- Understand guest service scores and communicate to team on a
regular basis and update Widewaters Hotels Pillar Boards during
- Maintain and enhance guest satisfaction by administering timely
responses to guest comments and monitor and track guest issues
- Conduct regular staff meeting, department meetings, and all
associate meetings to keep staff informed on hotel business,
address concerns or problems, and develop plans to create a better,
more profitable work environment for all.
- Provide mentoring and guidance to reporting staff, appraises
the performance of all positions, and ensures that performance
reviews are implemented on time.
- Ensures that regular scheduled one-on-one meetings are taking
place with their direct reports as well as well their managers with
their direct reports.
- Work with Human Resources and conduct investigations as needed
as well as update HR on weekly recruitment needs and turnover.
- Ensures all written warnings and terminations as well as
signing off on all new hire paperwork, disciplinary documentation,
and separation paperwork has been appropriately reviewed by them
and signed off.
- Ensures that all associate issues regarding discipline and
confidential discussions are held behind closed doors as well as
having an open-door policy at all times to make themselves
available at all times.
- Take an active role in recruitment initiatives and network with
community organizations and colleges.
Outstanding Physical Product
- Coordinate capital improvement projects to maintain/upgrade
quality standards and property image and to protect assets.
- Ensure security is effective and safety plans and procedures
- Conduct daily walk-throughs and quality checks to drive
exceptional service and guest satisfaction at all points of
contact, to include pre-arrival, check-in/check-out,
restaurant/bar, transportation, housekeeping, laundry, banquets,
conference services and maintenance
- Conduct Operational Audits on a regular basis to ensure above
average Quality Assurance results
- Must demonstrate the highest level of professionalism,
confidentiality, integrity, and respect with candidates, team and
- Adheres to all company policies and procedures as well as the
Widewaters Hotels, LLC Employee Handbook.
Bachelors degree in Hospitality Management or related field
required. Certified Hotel Administrator (CHA) preferred. Minimum of
5 years experience in different management positions in the
hospitality industry with a minimum of 3 years experience as a
General Manager in a full-service, independently branded hotel
Must possess a thorough knowledge of the hospitality industry,
including an in-depth understanding of independent hotel revenue
management. Additionally, demonstrated effective independent hotel
sales and marketing strategies. Must possess strong, well-developed
management skills, and have demonstrated ability to communicate
effectively across all levels of business.
Must have thorough knowledge of federal, state and local laws
governing equal employment opportunity and civil rights,
occupational safety and health, wage and hour issues, and labor
relations, including, but not limited to the following statutes and
their state and local analogues (where applicable): Title VII,
ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA,
FMLA and NLRA.
Regional Vice President of Operations
Chief Operating Officer, Regional Vice President of Hotel
Operations, Vice President of Revenue Management & Business
Analytics, Chief Accounting Officer Hotels, Controller, Vice
President of Sales & Marketing, Director of Sales & Marketing, HR
Authority and Supervisory Qualifications:
This position reports to the Regional Vice President of
Operations and serves at the discretion of the Chief Operating
Officer or delegate. The position carries out supervisory
responsibilities in line with the established policies and statutes
in consultation with the Regional Vice President of Operations.
Executes authority within the Delegation of Authority. Responsible
for maximizing hotel revenue by achieving goals based on company
While performing the duties of this job, the employee is
regularly required to sit, walk, use hands and fingers to handle or
feel; talk or hear; and taste or smell. The employee frequently is
required to stand and walk. The employee is occasionally required
to reach with hands and arms; climb or balance; and stoop, kneel,
crouch, or crawl. The employee must regularly lift and/or move up
to 30 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and ability to adjust focus.
We are ONE WIDEWATERS, striving to attract and
retain the highest quality associates who share our vision of
excellence in real estate investments and services. We invest in
our associates to develop motivated experts who perform at the
highest level of professionalism. Widewaters associates are
innovative, attentive to details,
and take ownership in everything they do. The
result is an unparalleled execution of strategic plan and
commitment to client service.
- Empowerment Freedom, power, authority and
encouragement given to employees to make decisions related to their
specific organizational task.
- Collaboration Individuals working together
toward a common purpose to achieve a business benefit.
- Innovation Demonstrates imagination and
initiative to improve how we transact business.
- Detail Oriented Pays attention to the details
and makes a conscious effort to understand causes instead of just
- Accountable Responsible for ones own actions,
decisions including execution of job responsibilities, and ones
Keywords: Cherry Valley Hotel & Ohio Event Center, Newark , Independent Hotel General Manager, Other , Newark, Ohio
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