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Consumer Loan Servicing Specialist

Company: Park National Bank
Location: Newark
Posted on: June 12, 2021

Job Description:


  • Organize and review in-process loan packet to ensure that it contains the necessary documents related to product type and purpose prior to the upload process
  • Coordinate error resolution or collection of missing information, as applicable, with lenders and processors
  • Complete various tasks associated with logging the consumer loan file, including updates to core software system and input process
  • Ensure that loan file is complete and meets all regulatory requirements
  • Finish tasks related to consumer loan uploads from the processing software to the core software
  • Prepare and initiate loan activation transactions to fund the loan on the core system
  • Quality control and edit files produced by other team members
  • Complete tracking information for performance metrics and to identify potential training needs
  • Perform maintenance and research requests on consumer loans
  • Communicate loan issues or system issues to management
  • Maintain procedures used for daily tasks and complete steps to test procedures periodically
  • Generate reports within functional area used for management reporting, audit requests and team development metrics
  • Make recommendations for improved workflow and customer service
  • Attend internal and external training classes as recommended by supervisor
  • Individually participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
  • Maintain awareness of and adhere to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
  • Other duties as assigned


Department hours are Monday through Friday 8am to 5pm. This position is hourly and will require full time hours. Generally the position will require 40 hours per week. Periodic overtime and/or Saturdays may be required during high volume months.

Keywords: Park National Bank, Newark , Consumer Loan Servicing Specialist, Other , Newark, Ohio

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