Customer Care Center Call Specialist I - Part Time
Company: Park National Bank
Location: Newark
Posted on: June 13, 2022
Job Description:
RESPONSIBILITIES
- Responsible for researching and resolving customer inquiries
Via Live Web Chat, email and or telephone
- Provide customer support for electronic banking products and
services, including Online Banking, Bill Payment, Mobile Banking,
Messenger, Online Account Opening, and both Debit and Credit card
inquiries
- Resolve customer inquiries and issues promptly regarding new
accounts, existing accounts, loans, payments, automatic transfers,
interest rates and investment certificates in a professional
manner
- Cross-sell Bank services and supports all functions within the
Contact Center
- Complete and maintain related account maintenance
- Complete research and resolve documentation errors or
discrepancies
- Provide information to customers on Bank policies, procedures
and programs
- Adhere to Contact Center performance metrics to ensure service
levels and customer expectations are consistently achieved
- Maintain and project the Bank's professional reputation through
professional and courteous interactions with customers
- Complete ongoing internal education opportunities to sustain
broad base of product, service and technical knowledge
- Individually participate in identifying, measuring, monitoring,
controlling and mitigating departmental and enterprise-wide
risks
- Maintain awareness of and adheres to Bank's compliance
requirements and risk management concepts, expectations, policies
and procedures and applies them to daily tasks
- Deliver a consistent, high level of service within our Serving
More standards
- Other duties as assigned
Advancement generally requires 1 year in the current role or
related experience. In addition tocurrent responsibilities the
associate will:
- Demonstrate a thorough knowledge of bank policies, procedures
and resources
- Complete account opening functions, mobile banking
troubleshooting and debit card inquires independently
- Successful completion of PNB Contact Center Certification
program and test score
- Serve as a mentor to Contact Center representatives and
specialists
- Provide assistance with escalated customer inquiries
- Assist Contact center supervisors with various projects and
report analysis
- Assist supervisor with department communications, training
materials, and department improvement plans
SCHEDULE
This posting is open for1st and2nd shifts at our locations in Mount
Vernon, Ohio and Newark, Ohio.
The hours for each shift are flexible and have been posted
below.
1st shift-(7-4, 8-5,9-6)
2nd shift-( 10-7, 11-8, 1-10)
This position is hourly and part-time. The expected average hours
per week for this part-time position is flexible.
Keywords: Park National Bank, Newark , Customer Care Center Call Specialist I - Part Time, Other , Newark, Ohio
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