Family Care Coordinator - Licking
Company: BHP
Location: Newark
Posted on: June 22, 2022
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Job Description:
DISTINGUISHING JOB CHARACTERISTICSProvides case management
services to youth clients [age birth to 22, if still enrolled in
school] with mental health issues and substance abuse issues and
their families. Implements monitoring system, determines client's
needs and ensures delivery of needed treatment and services. Shares
on-call responsibility.ESSENTIAL DUTIES AND
RESPONSIBILITIESEmployees are expected to perform essential duties
to performance standards. As needed, reasonable accommodations will
be made for otherwise qualified employees with disabilities that
are covered by the Americans with Disabilities Act (ADA), in so far
as the accommodation does not create an undue hardship on
Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).Provides
case management services to youth clients [age birth to 22, if
still enrolled in school] with mental health and substance abuse
issues and their families. Screens and assesses clients for their
appropriateness for agency services. Conducts interviews with
family members, service providers, school personnel and others to
obtain information for the assessment. Implements client monitoring
systems, determines clients' needs and identifies clients' risk
factors. Ensures delivery of needed treatment and services. Meets
with individual clients and provides group facilitation. Works
constructively with clients to reach agreed upon outcomes and
coordinates care with internal and external providers.Participates
in the development of, and/or maintains client Individual Service
Plan (ISP) by collaborating with assigned team members and
conferring with client and family. Ensures clients' success to
their optimal ability. Manages use of community resources to
prevent duplication of services and promote coordination of
care.Provides crisis intervention services as allowable, including
development of safety plans, linkage to Crisis Intervention
Specialists, use of verbal de-escalation techniques and assessment
of risk.Maintains responsibility for the referral and case
management of clients into appropriate treatment programs.
Coordinates client's linkage to community treatment services and
supports engagement in community and other treatment activities.
Provides assistance to clients and families in completing required
forms and gathering necessary documentation as needed for referrals
and receipt of services. Follows-up on referrals to ensure client
receives needed services and progress.Advocates for client and
their family in the community. Implements intervention strategies
which meet client needs including housing/placement, financial
assistance, educational, vocational, legal, medical, and other
services from various social service agencies. Assists clients and
their family in moving toward self-sufficiency.Provides emotional
support by interacting with client face to face. Ensures progress
by monitoring emotional and mental health, recovery process,
hygiene, living environment, medications, mental health treatment
appointments, treatment plans and other areas related to clients'
mental health.Implements skill building activities to assist
clients to maximize independence and build social skills. Assists
client to participate in social interaction opportunities. Provides
client and their family with transportation, based on the client's
needs, to medical and other appointments or to food pantry, laundry
mat or other daily living activities.Collaborates with family
members or client representatives by discussing or responding to
treatment plans and other needs. Provides ongoing Community
Psychiatric Supportive Treatment [CPST] services by conducting home
visits, and by monitoring delivery of services and quality of care.
Facilitates group CPST Team services based on client and
organization need. Administers other family or group treatment
services as required by treatment plan.Teaches understanding of
mental health issues by educating client and their family regarding
symptoms, treatments, coping techniques, goal setting and other
various topics related to mental health issues and substance abuse
issues.Reassesses client needs including ongoing eligibility for
services, client progress, risk, and functioning.Participate in
court appearances with the client/family as needed, and testifies
in court in accordance with court orders, subpoenas and BHP
policy.Maintains contact with other community professionals
regarding client's progress, treatment recommendations and ongoing
planning.Maintains client records and case documentation. Documents
the results of assessments, service plans, progress notes,
discharge summaries and other activities including accurate
reporting of services needed and provided. Reviews, prepares and
presents reports to BHP management, appropriate community partners
and funding sources as needed.Participates in team meetings,
clinical staffings, and clinical consultation as
scheduled.Maintains confidentiality of HIPAA and other confidential
and sensitive information.Maintains the highest level of integrity
and professionalism in all aspects of job performance.Keeps abreast
of current trends and "best practices" in the field. Attends and
participates in required trainings on topics relevant to the job
and to behavioral healthcare.Performs job responsibilities and
maintains all records in accordance with BHP's policy, procedure
and protocol, and as appropriate to the job, all regulatory
authorities' accreditation/licensure/certification standards, and
all applicable laws and regulations.Works assigned schedule,
exhibits regular and punctual attendance and works outside of
normal schedule as required. OTHER DUTIES AND
RESPONSIBILITESNetworks and promotes BHP and its services in the
community, and attends community meetings/taskforce committees, and
other events as requested.Performs other duties as assigned.KEY
PERFORMANCE INDICATORSThe employee assigned to this position is
responsible for achieving each of the following key performance
indicators (KPI's) to the specified standard. The employee is
likewise accountable for consistently meeting or exceeding all of
this job's essential duties to performance standards as are
evaluated throughout the course of employment, and which are rated
during the performance evaluation period.Meets or exceeds client
service goals established for the position.Completes all required
documentation on time, and in accordance with agency
requirements.Participates in the development and/or maintains
client Individual Service Plan (ISP) in accordance with agency
requirements.Completes 100% of failed activities (FA) by the 5th
business day of the month for the month prior.100% cases are closed
in accordance with agency requirements.Provides services within
established service limits.SCOPE OF SUPERVISIONNoneEQUIPMENT
OPERATEDComputer, telephone, cell phone, copier, fax, and other
general office equipment; audio visual equipment; personal
vehicle.CONTACTS WITH OTHERSClients, staff, volunteers, community
professionals, general public, family members and significant
others, and other internal and external job contacts.CONFIDENTIAL
INFORMATION AND DATAClient records, drug test results, financial
information and other confidential or sensitive information.WORKING
CONDITIONSGood office working conditions when working in the
office. When working in other BHP facilities, the employee is
exposed to conditions within those facilities. Possible exposure to
inclement weather and traffic conditions when traveling to and from
worksites.USUAL PHYSICAL DEMANDSThe following demands are typically
used and exhibited by employees when performing this job's
essential duties and responsibilities. They are not, and should not
be construed to be qualification standards. Rather, they are
illustrated to help BHP and otherwise qualified employee or job
applicant with an ADA disability identify essential job duties that
need to be reasonably accommodated, and the type of appropriate
reasonable accommodation which may be available which does not
create an undue hardship on the employer.The employee frequently
converses verbally with others in person and by telephone. The
employee regularly exhibits digital dexterity and eye-hand
coordination when performing general typing, word processing, data
entry, paperwork and other similar tasks. The employee frequently
sits for extended periods of time, and frequently walks through
various types of environments. Vision demands include close,
relatively detailed vision when using a computer screen, and
performing other tasks. The employee frequently sits in a vehicle
for periods of time while driving to and from various
locations.REQUIRED KNOWLEDGE, SKILLS AND ABILIITIESKnowledge of:
case management; local community social service resources; client
rights; social work ethics; crisis intervention; conflict and anger
management; mental illness and substance abuse; human development;
communication dynamics; community resources; HIPAA and other
confidentiality requirements.Ability to: apply case management
principles to solve problems; analyze emergency situations
involving persons with mental illness or substance abuse issues and
determine appropriate response; be objective when managing client
cases; maintain accurate and complete work records; accurately post
information to written records; develop and maintain effective
working relationships with co-workers and other job contacts;
demonstrate respect and sensitivity for cultural and personal
differences; contribute toward building a positive and productive
team working environment; maintain confidentiality of confidential
and sensitive information; consistently exhibit job competency,
ethical conduct, integrity and trustworthiness; embrace and
effectively adapt to organizational change; exhibit behavior and
conduct consistent with BHP values and policies.Skill in:
listening; verbal and written communications; key boarding; problem
solving; crisis interventions; preparing written reports and case
documentation; operation of computer and other job equipment;
application of job software including Electronic Health Record
software, Microsoft Office Suite software and other job related
software.QUALIFICATIONSApplicable laws or regulations require that
employees assigned to some jobs attain a specific level of
education, experience, or training, and license or certification.
For other jobs, a combination of various levels and types of
education, experience, training, and license or certification may
qualify a person to perform essential duties of this position.
Qualifications specified for this position are:Education,
Experience and TrainingAssociate's Degree in Human Services or
related field with one to three years of case management experience
for individuals with mental health or substance abuse
issues.Licenses or CertificationsQualified Mental Health Specialist
(QMHS). Licensed Social Worker (LSW) or Licensed Professional
Counselor (LPC) preferred. State of Ohio Driver's
License.Additional QualificationsUpon conditional hire, and as a
condition of employment, each employee is required to submit to and
pass a drug test, criminal background check, driving record check,
personal vehicle inspection, and be insurable under BHPs driving
insurance provider guidelines. Employee must also demonstrate
computer literacy.Ability to document personal identity and
employment eligibility within three days of original appointment as
a condition of employment in compliance with Immigration Reform and
Control Act (I-9) requirements.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: BHP, Newark , Family Care Coordinator - Licking, Other , Newark, Ohio
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