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Family Care Coordinator - Licking

Company: BHP
Location: Newark
Posted on: June 22, 2022

Job Description:

DISTINGUISHING JOB CHARACTERISTICSProvides case management services to youth clients [age birth to 22, if still enrolled in school] with mental health issues and substance abuse issues and their families. Implements monitoring system, determines client's needs and ensures delivery of needed treatment and services. Shares on-call responsibility.ESSENTIAL DUTIES AND RESPONSIBILITIESEmployees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).Provides case management services to youth clients [age birth to 22, if still enrolled in school] with mental health and substance abuse issues and their families. Screens and assesses clients for their appropriateness for agency services. Conducts interviews with family members, service providers, school personnel and others to obtain information for the assessment. Implements client monitoring systems, determines clients' needs and identifies clients' risk factors. Ensures delivery of needed treatment and services. Meets with individual clients and provides group facilitation. Works constructively with clients to reach agreed upon outcomes and coordinates care with internal and external providers.Participates in the development of, and/or maintains client Individual Service Plan (ISP) by collaborating with assigned team members and conferring with client and family. Ensures clients' success to their optimal ability. Manages use of community resources to prevent duplication of services and promote coordination of care.Provides crisis intervention services as allowable, including development of safety plans, linkage to Crisis Intervention Specialists, use of verbal de-escalation techniques and assessment of risk.Maintains responsibility for the referral and case management of clients into appropriate treatment programs. Coordinates client's linkage to community treatment services and supports engagement in community and other treatment activities. Provides assistance to clients and families in completing required forms and gathering necessary documentation as needed for referrals and receipt of services. Follows-up on referrals to ensure client receives needed services and progress.Advocates for client and their family in the community. Implements intervention strategies which meet client needs including housing/placement, financial assistance, educational, vocational, legal, medical, and other services from various social service agencies. Assists clients and their family in moving toward self-sufficiency.Provides emotional support by interacting with client face to face. Ensures progress by monitoring emotional and mental health, recovery process, hygiene, living environment, medications, mental health treatment appointments, treatment plans and other areas related to clients' mental health.Implements skill building activities to assist clients to maximize independence and build social skills. Assists client to participate in social interaction opportunities. Provides client and their family with transportation, based on the client's needs, to medical and other appointments or to food pantry, laundry mat or other daily living activities.Collaborates with family members or client representatives by discussing or responding to treatment plans and other needs. Provides ongoing Community Psychiatric Supportive Treatment [CPST] services by conducting home visits, and by monitoring delivery of services and quality of care. Facilitates group CPST Team services based on client and organization need. Administers other family or group treatment services as required by treatment plan.Teaches understanding of mental health issues by educating client and their family regarding symptoms, treatments, coping techniques, goal setting and other various topics related to mental health issues and substance abuse issues.Reassesses client needs including ongoing eligibility for services, client progress, risk, and functioning.Participate in court appearances with the client/family as needed, and testifies in court in accordance with court orders, subpoenas and BHP policy.Maintains contact with other community professionals regarding client's progress, treatment recommendations and ongoing planning.Maintains client records and case documentation. Documents the results of assessments, service plans, progress notes, discharge summaries and other activities including accurate reporting of services needed and provided. Reviews, prepares and presents reports to BHP management, appropriate community partners and funding sources as needed.Participates in team meetings, clinical staffings, and clinical consultation as scheduled.Maintains confidentiality of HIPAA and other confidential and sensitive information.Maintains the highest level of integrity and professionalism in all aspects of job performance.Keeps abreast of current trends and "best practices" in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare.Performs job responsibilities and maintains all records in accordance with BHP's policy, procedure and protocol, and as appropriate to the job, all regulatory authorities' accreditation/licensure/certification standards, and all applicable laws and regulations.Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required. OTHER DUTIES AND RESPONSIBILITESNetworks and promotes BHP and its services in the community, and attends community meetings/taskforce committees, and other events as requested.Performs other duties as assigned.KEY PERFORMANCE INDICATORSThe employee assigned to this position is responsible for achieving each of the following key performance indicators (KPI's) to the specified standard. The employee is likewise accountable for consistently meeting or exceeding all of this job's essential duties to performance standards as are evaluated throughout the course of employment, and which are rated during the performance evaluation period.Meets or exceeds client service goals established for the position.Completes all required documentation on time, and in accordance with agency requirements.Participates in the development and/or maintains client Individual Service Plan (ISP) in accordance with agency requirements.Completes 100% of failed activities (FA) by the 5th business day of the month for the month prior.100% cases are closed in accordance with agency requirements.Provides services within established service limits.SCOPE OF SUPERVISIONNoneEQUIPMENT OPERATEDComputer, telephone, cell phone, copier, fax, and other general office equipment; audio visual equipment; personal vehicle.CONTACTS WITH OTHERSClients, staff, volunteers, community professionals, general public, family members and significant others, and other internal and external job contacts.CONFIDENTIAL INFORMATION AND DATAClient records, drug test results, financial information and other confidential or sensitive information.WORKING CONDITIONSGood office working conditions when working in the office. When working in other BHP facilities, the employee is exposed to conditions within those facilities. Possible exposure to inclement weather and traffic conditions when traveling to and from worksites.USUAL PHYSICAL DEMANDSThe following demands are typically used and exhibited by employees when performing this job's essential duties and responsibilities. They are not, and should not be construed to be qualification standards. Rather, they are illustrated to help BHP and otherwise qualified employee or job applicant with an ADA disability identify essential job duties that need to be reasonably accommodated, and the type of appropriate reasonable accommodation which may be available which does not create an undue hardship on the employer.The employee frequently converses verbally with others in person and by telephone. The employee regularly exhibits digital dexterity and eye-hand coordination when performing general typing, word processing, data entry, paperwork and other similar tasks. The employee frequently sits for extended periods of time, and frequently walks through various types of environments. Vision demands include close, relatively detailed vision when using a computer screen, and performing other tasks. The employee frequently sits in a vehicle for periods of time while driving to and from various locations.REQUIRED KNOWLEDGE, SKILLS AND ABILIITIESKnowledge of: case management; local community social service resources; client rights; social work ethics; crisis intervention; conflict and anger management; mental illness and substance abuse; human development; communication dynamics; community resources; HIPAA and other confidentiality requirements.Ability to: apply case management principles to solve problems; analyze emergency situations involving persons with mental illness or substance abuse issues and determine appropriate response; be objective when managing client cases; maintain accurate and complete work records; accurately post information to written records; develop and maintain effective working relationships with co-workers and other job contacts; demonstrate respect and sensitivity for cultural and personal differences; contribute toward building a positive and productive team working environment; maintain confidentiality of confidential and sensitive information; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt to organizational change; exhibit behavior and conduct consistent with BHP values and policies.Skill in: listening; verbal and written communications; key boarding; problem solving; crisis interventions; preparing written reports and case documentation; operation of computer and other job equipment; application of job software including Electronic Health Record software, Microsoft Office Suite software and other job related software.QUALIFICATIONSApplicable laws or regulations require that employees assigned to some jobs attain a specific level of education, experience, or training, and license or certification. For other jobs, a combination of various levels and types of education, experience, training, and license or certification may qualify a person to perform essential duties of this position. Qualifications specified for this position are:Education, Experience and TrainingAssociate's Degree in Human Services or related field with one to three years of case management experience for individuals with mental health or substance abuse issues.Licenses or CertificationsQualified Mental Health Specialist (QMHS). Licensed Social Worker (LSW) or Licensed Professional Counselor (LPC) preferred. State of Ohio Driver's License.Additional QualificationsUpon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, driving record check, personal vehicle inspection, and be insurable under BHPs driving insurance provider guidelines. Employee must also demonstrate computer literacy.Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: BHP, Newark , Family Care Coordinator - Licking, Other , Newark, Ohio

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