Claim Specialist-Property Complex
Company: State Farm Mutual Automobile Insurance Company
Posted on: November 4, 2019
One Company---Many Careers!
A Day In The Life Of A Claim Specialist-Property Complex
Do you enjoy investigating, putting facts together to solve
problems, AND have a passion for helping customers recover from the
unexpected? Do you have an ability to remain organized and maintain
a strong attention to detail while managing multiple priorities AND
delivering a remarkable customer experience? This might be the
right opportunity for you!
As a Fortune 50 company, we hire the best employees to serve our
customers, making us a leader in the insurance and financial
services industry. As a Claim Specialist in our Property Complex
department, you will be part of a team dedicated to delivering the
State Farm promise to our policyholders You will play a critical
role in helping them recover from the unexpected!
In this role, you will consistently deliver a remarkable customer
experience through handling claims. On a daily basis you will
investigate, evaluate, negotiate, and settle claims for assigned
area which may include: verification of coverage, legal liability
and extent of damage to persons, which may require contact by
telephone, written correspondence, or various electronic media.
Your investigation may include:
--- Prepares and/or reviews written or computerized estimates in
--- Arrangement of rental car, providing towing service (when
--- Handle claims in a team environment. Daily schedule is made up
of phone time and task time. Adhering to your daily schedule is
expected and required.
--- Applies knowledge of policies, procedures, laws, statutes, and
insurance regulations when determining coverage, liability, damages
of injury (first and third party) and property damage
--- Determines whether additional or specialized investigation is
necessary for claim resolution
--- Communicates with witnesses, agents, other insurance companies,
repair shops, contractors, medical providers, attorneys, and others
in the course of conducting investigations
--- Strong verbal communication skills are a must (resolving
customer conflict while maintaining tact and poise)
Office Location: Newark, Ohio
We Are Looking for Candidates With
Must Have Skills/Technologies:
--- Strong written, verbal, and interpersonal communication
--- Strong analytical skills along with high competence in the
following: Critical Thinking, Customer Focus, Quality,
Resourcefulness, Technical/Functional Expertise
--- Ability to apply policy, law, and regulations to ensure proper
resolution of claims
--- A passion to be a part of a team dedicated to helping State
Farm fulfill our commitment to our policyholders.
Preferred/Desired Skills, Education, Knowledge, Experience:
--- Bachelor's Degree
--- Claim handling knowledge and experience
What You Can Expect
Pay Rate: $42,818.75/Year; $21.25/hr
Anticipated Start Date: December 9, 2019
HOURS OF OPERATION: The anticipated hours of operation will be 7:30
a.m. - 8:00 p.m. customer time, Monday - Saturday. As such,
depending on the customer time zone and employee office location,
employee shift may fall outside of 7:30 a.m. - 8:00 p.m. employee
time. Employees may be expected to work in a rotating shift
environment including irregular hours, weekends and holidays based
on workload and job requirements. Employees' work schedules may
change based on business need.
REQUIRED TRAINING: You will be required to attend all training
necessary for this position as dictated by the department. Training
requirements, times and duration may vary based on current job
role, experience, jurisdictional knowledge, etc. Training hours are
normally 8:00 a.m. - 4:30 p.m. Monday through Friday, with a 45
minute non-paid lunch daily. Training hours may vary based on
LICENSING (if applicable): This position requires successful
completion of all applicable state adjustor licensing exams and
background checks necessary to obtain the appropriate state
mandated licenses. Employees will have three attempts to
successfully complete all exams. The maximum time period between
the initial examination attempt and the final attempt is 90
business days. Newly hired employees must obtain licenses within
six months of their hire date. You must maintain and keep all
licenses current and in good standing including completion of
required continuing education. Failure to successfully complete all
exams and/or complete and pass the state required background checks
timely may result in termination of employment.
Additionally, there may be some initial out-of-pocket expenses for
licensing registration that you will be asked to pay during your
first week of employment. State Farm will reimburse these expenses
within 5-7 business days of your expense reimbursement request. You
will also complete a P&C Licensing Agreement as part of your
TELEPHONE MONITORING: Positions are subject to telephone monitoring
and/or recording for quality assurance and training purposes. You
will be required to sign the Acknowledgement and Consent to
Telephone Monitoring and Recording Form on your start date.
Next Steps: Competitive candidates may be invited to participate in
pre-employment testing and/or the interview process.
What's In It For You
--- Competitive Benefits, Pay, and Bonus Potential:
--- Volunteer opportunities: Get involved and give back to the
--- Tuition Reimbursement: We support opportunities for you to
learn and grow!
--- A Learning Culture: Mentoring, Professional Designations,
Employee Development, and more!
--- 401k Plan and FULLY FUNDED PENSION:
--- We embrace Diversity and Inclusion: We are one team and it is
simply the right thing to do!
--- Learn more about our benefits at !
We are not just offering a job but a meaningful career! We're here
to help life go right--
Come join our passionate team!
Keywords: State Farm Mutual Automobile Insurance Company, Newark , Claim Specialist-Property Complex, Other , Newark, Ohio
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