NewarkOHRecruiter Since 2001
the smart solution for Newark jobs

Service Technician - Columbus, OH

Company: Sears Holdings Corporation
Location: Newark
Posted on: May 10, 2020

Job Description:

Home Improvement Service Technician Under the direction of the District Production Manager, this role will lead the Home Improvement Products team in providing, identifying, establishing, promoting, and delivering swift and superior customer service throughout their respective District territory. This position will develop and maintain strong relationships with customers as well as office personnel by promoting open communication channels to improve performance. This position will utilize processes (SOPs) and techniques, such as scheduling, product ordering and new job inspections to maximize identify and minimize causes of customer dissatisfaction with service and products provided after the original installation. This position will be responsible for troubleshooting and negotiating reasonable resolutions for customer complaints. This position will maximize all available resources to insure that Transform Home Improvement Products is leading the industry in providing excellent customer service. JOB RESPONSIBILITIES: Responsible for running on an average of 56 appointments per month, excluding weekends. Improve and maintaining customer service response time. Average days to complete (from open date) of combined product lines, should not exceed company average. The incumbent will be responsible for performing fieldwork necessary in resolving customer complaints along with monitoring/inspecting new installs to insure products and services provided are to company standards. Help improve installation technique/methods of Sub-Contractors through field training. Physically fit to provide necessary fieldwork to resolve customer complaints. Maintain high level of customer satisfaction through efficient/timely customer resolution. Maintain high level of communication with respective Service Administrator to insure efficient rate of productivity is reached. Maintain open communication with District Managers to assist as needed with resolving customer issues. Maintain good driving record. Good written and oral skills. Responsible for writing up service work orders, completing product order forms and communicating with customers on regular bases. Maintaining high performance level of appointments and completions of customer complaints. Travel within District territory to meet scheduled appointments. Work with Installation team to enhance and insure current installed jobs are in compliance with company installation methods and procedures through field inspections. Maintain service vehicle (i.e. wash truck weekly, oil changes etc.) and tools to insure equipment is in safe operating condition. Estimate and provide repair cost on service contracts when necessary. Insure that safety policies and practices, concerning vehicles, tools and equipment are complied with. Perform related duties as assigned. Education/Training High School Education or equivalent. Three (3) years experience in product application and necessary tools Two (1) years experience in customer service related field Great selling techniques Computer and typing skills. Role specific abilities/skills Excellent customer and interpersonal skills Knowledge of installing home improvement products such as vinyl siding, replacement windows, doors, kitchen remodeling/re-facing General home construction knowledge Good written and verbal/phone skills Excellent at problem resolution and decision-making, concerning customer complaints Complete understanding of all tools, equipment and materials used to perform services Strong organization skills and ability and willingness to travel weekly

Keywords: Sears Holdings Corporation, Newark , Service Technician - Columbus, OH, Professions , Newark, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Estimator
Description: Aerotek is looking for a estimator for a client located in Columbus Ohio. JOB DUTIES: - Understand the project/program and its requirements - Determine key variables for cost and other estimates - Conduct (more...)
Company: Aerotek
Location: Columbus
Posted on: 06/2/2020

Amazon Warehouse Worker
Description: br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location: br Columbus, West Jefferson br Job opportunities vary by location. We update postings daily with open positions. (more...)
Company: Amazon Workforce Staffing
Location: Springfield
Posted on: 06/2/2020

Amazon Warehouse Team Member
Description: Amazon remains open as an essential service to serve our communities delivering critical supplies directly to the doorsteps of people who need them. br br Amazon is looking for individuals who can (more...)
Company: Amazon
Location: Columbus
Posted on: 06/2/2020


IMMEDIATE HIRE - Sheet Metal Installers/Pipefitters
Description: IMMEDIATE OPENINGS Aerotek works with MEP Contractors all over Columbus and has multiple openings with different clients. If you have the required experience, we have more than one option for you (more...)
Company: Aerotek
Location: Columbus
Posted on: 06/2/2020

Amazon Warehouse Worker
Description: Amazon remains open as an essential service to serve our communities delivering critical supplies directly to the doorsteps of people who need them. br br Amazon is looking for individuals who can (more...)
Company: Amazon
Location: Columbus
Posted on: 06/2/2020

92Y Unit Supply Specialist - Warehouse Manager
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br As a Unit Supply Specialist for the Army National Guard, you will ensure that your Unit and fellow Soldiers are well supplied and equipped (more...)
Company: Army National Guard
Location: Columbus
Posted on: 06/2/2020

NEW HOME SALES CONSULTANT
Description: OverviewFischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to building over 28,000 homes and employs (more...)
Company: Fischer Homes
Location: Columbus
Posted on: 06/2/2020

Amazon Workforce Staffing: Warehouse/Shopper team member
Description: Job Description Shifts: Overnight, Sunrise, Day, Evening, Weekend Location: Columbus, West Jefferson Job opportunities vary by location. We update postings daily with open positions. Hourly pay rate: (more...)
Company: Amazon Workforce Staffing
Location: Columbus
Posted on: 06/2/2020

Amazon Warehouse Worker
Description: Amazon remains open as an essential service to serve our communities delivering critical supplies directly to the doorsteps of people who need them. br br Amazon is looking for individuals who can (more...)
Company: Amazon
Location: Newark
Posted on: 06/2/2020

Drop & Hook - Solo Owner Operator OTR
Description: br br Over the Road: Solo Owner Operators The foundation product for Forward Air is our over-the-road LTL service. In LTL you will run our trailers no trailer fees , drop hook from one Forward (more...)
Company: Forward Air
Location: Lorain
Posted on: 06/2/2020

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Newark RSS job feeds