Customer Service Supervisor

Company: American Linehaul Corp
Location: Newark
Posted on: November 22, 2021

Job Description:

Customer Service Supervisor
JOB SUMMARY:
The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

ESSENTIAL FUNCTIONS:

• Strategizing and monitoring daily activities of customer service operation
  
• Training staff in areas of customer service and company policies
  
• Understand, develop, implement, and train others in company processes to include but not limited to quoting,
  implementation of accounts, and System management
  
• Coordinate customer inquiries, complaints and other requests with the Sales and Operations teams to
  facilitate accurate and timely responses
  
• Manage a team of customer service agents and key account supervisors
  
• Investigating and solving customer service complaints
  
• Maintaining documentation pertaining to customer service department activities
  
• Other duties as requested
  SKILLS/COMPETENCIES:
  
  • Capability to build strong partnerships and to work collaboratively to achieve goals
    
  • Demonstrated interpersonal, written and verbal communication skills
    
  • Established time management and organization skills
    
  • Proficiency in MS Office
    
  • Ability to maintain a high level of enthusiasm and a positive attitude
    
  • Detailed oriented and analytical
    
  • Ability to be outcome oriented focused with strong performance culture
    
  • Proficient in managing multiple tasks as the same time
    
  • High standards and clear accountability
    EDUCATION:
    
    • Bachelor s Degree in Business, Supply Chain or Logistics is a plus (3 years working experience in lieu of
      degree)
      
    • High school diploma or equivalent required
      EXPERIENCE:
      
      • 3 years of experience in managerial role; transportation and logistics customer service preferred
        
      • 3 Years Supervisor Experience
        
      • 3 Years Customer Service Experience
        PHYSICAL REQUIREMENTS:
        This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
        
        WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
        The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
        
        Successful applicants must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required prior to first day of employment.
        
        Please call 973-589-0101 extensions 808/809 or Apply Online Below
        
        Successful applicants must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required prior to first day of employment.

Keywords: American Linehaul Corp, Newark , Customer Service Supervisor, Professions , Newark, Ohio