Front Desk Agent
Company: Cherry Valley Hotel and Ohio Event Center
Posted on: January 27, 2023
The Front Office Agent is responsible for providing consistent
excellent service to guests/clients before arrival, upon arrival,
and during their stay, from check-in to checkout. This employee
will be responsible for registration, checkout, and cashiering. -
-What you will be doing
Welcome and register guests expeditiously, provide information to
guests as needed, obtain identification and credit/check approval
as directed by hotel policy. Verify rate and departure date.
Confirm and modify information required to complete the
registration process as per hotel procedures.
Answer all guest questions accurately and resolve problems in a
timely manner ensuring guest satisfaction. Authorize revenue
allowances as allowed by hotel policy.
Resolve guest problems and complaints following the "L.E.A.D"
Widewaters Hotels process.
Upsell guest rooms, food & beverage outlets if applicable and
seasonal hotel promotions.
Make restaurant, transportation, and/or entertainment reservations
for guests, plus other Concierge services as requested and have
thorough knowledge of hotel amenities, company, and local area &
Communicate with other hotel departments to maintain a high level
of guest satisfaction.
Maintain an understanding of hotel history, services, facility
information, and rates and packages.
Thank guests with genuine appreciation at the end of each stay, and
ask "Is there anything that we could have done better to make your
stay more enjoyable?"
Register guests in Reservations/PMS and follow proper check-in,
check out procedures.
Review Front Desk log when coming on shift and record pertinent
information as needed throughout the shift.
Post charges to individual room or master account.
Manage cash/credit transactions and maintain a personal bank.
Accept payment for guest accounts including third party, advance
purchase reservations, and during the time of registration at
Develop and maintain positive working relationships with others and
support team to reach goals.
Assists others as needed and special projects, as necessary.
Associates Degree in Hospitality or Travel & Tourism preferred.
A minimum of one (1) year experience in a front office role.
Must possess a thorough knowledge of the hospitality industry and
have sound administrative skills.
Must be able to speak, read, write and understand the primary
language(s) used in the workplace.
Strong Guest Service Skills
Able to work on PMS software.
Able to communicate effectively with guests, management, and
CPR certification is a plus.
Must be able to stand up to 8 hours at a time.
Must have a positive attitude at all times.
Keywords: Cherry Valley Hotel and Ohio Event Center, Newark , Front Desk Agent, Sales , Newark, Ohio
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