Account Manager - Commercial Sales - Health Insurance

Company: Summa Health
Location: Akron
Posted on: January 5, 2026

Job Description:

Manages specified book of business with primary responsibility for fully-insured clients. Responds, researches, and resolves customer inquiries in a timely manner. Contributes to membership growth through planning, pre-renewal meetings, and execution of open-enrollment activities. Formal Education Required: Bachelor Degree or may substitute with four years’ experience Experience & Training Required: Three (3) years performing same or similar responsibilities. Relevant experience includes: managing and servicing accounts within a broker agency or a healthcare organization, coordination of open enrollment activities, premium/rate development, and working knowledge of insurance products and benefit plan designs. Essential Functions: 1. Works collaboratively with Senior Account Executives (SAE’s) to understand, develop, and implement account management strategy for assigned book of business, to include face to face interaction with clients for forecasting, collection, and understanding of critical account information about the changing environment and competition. 2. Oversees day-to-day resolution of complaints and inquiries in timely manner, and communicates throughout the company accordingly. 3. Manages, services, and nurtures assigned book of business to gain the highest levels of group retention, profitability, and growth, through group renewals and open enrollment activities. Monitors accounts to identify early indications of risks and opportunities. Understands when issues pose an urgent threat to business. 4. Establishes and maintains key relationships with employers, brokers, and consultants. Consults with front-line benefits contacts to demonstrate value and build commitment to SummaCare. Entertains key accounts, brokers, and consultants, to ensure open lines of communication and build client loyalty. Invites management members to events, as appropriate. 5. Manages group renewal process including strategizing on plans to be presented, generation of renewal rates, account presentation, and negotiation of renewal rates. Manages open enrollment to a targeted, measured level of group retention, profitability, and customer satisfaction. 6. Coordinates with Underwriting and Management to provide accurate group data such as contribution strategy, alternative carrier benefit plan designs and rate, and other pertinent information. 7. Masters requirements of selling and servicing large accounts that switch from fully-funded to self-funded status, including the consultative presentation of the admin. fee, reinsurance premium, reporting options, and performance guarantees. 8. Works collaboratively with SAE’s to achieve target goals via installation of new accounts, team sales presentations, open enrollment assistance, and ensuring necessary forms and contracts are submitted. Delivers and presents group administration kits to new accounts. 9. Collects group data, and enters into database, using information to up-sell ancillary products and services including life, dental, vision and flexible spending accounts, to achieve required production levels. 10. Prepares biweekly or monthly call reports and renewal reports for review by management. 11. Performs all job functions with integrity. Provides timely internal and external customer service in cooperative, professional, and respectful manner. 3.Other Skills, Competencies and Qualifications: a.Effectively use Word, Excel, Outlook, and PowerPoint, to facilitate performance of essential job functions. b.Exercise judgment in renewal strategies, working to maintain and achieve profitability and growth within book of business. c.Maintain current knowledge of methodology behind experience rated renewals. d.Assess factors such as client company’s primary objectives and needs to develop appropriate and competitive proposals. e.Organize and manage time to accurately complete tasks within designated time frames in fast-paced environment. f.Maintain current knowledge of and comply with regulatory and company policies & procedures. g.Maintain confidentiality of member health and business information. h.Flexible: ability to adjust work hours to meet business demands. 4.Level of Physical Demands: a.Medium: Exerts 20-50 pounds of force occasionally and/or ten to 25 pounds of force frequently, and/or a negligible amount of force continuously to move objects. As a regional, provider-owned health plan, SummaCare values the relationship between the members and their doctors. SummaCare is a part of Summa Health, an integrated healthcare delivery system that includes Summa Health System hospitals, its community-based health centers, dedicated clinicians and SummaCare. Based in Akron, Ohio, SummaCare provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2025 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits. Equal Opportunity Employer/Veterans/Disabled $28.10/hr - $42.15/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. Basic Life and Accidental Death & Dismemberment (AD&D) Supplemental Life and AD&D Dependent Life Insurance Short-Term and Long-Term Disability Accident Insurance, Hospital Indemnity, and Critical Illness Retirement Savings Plan Flexible Spending Accounts – Healthcare and Dependent Care Employee Assistance Program (EAP) Identity Theft Protection Pet Insurance Education Assistance Daily Pay

Keywords: Summa Health, Newark , Account Manager - Commercial Sales - Health Insurance, Sales , Akron, Ohio