IT Support Technician
Company: Pioneer Production Services
Location: Saint Clairsville
Posted on: April 2, 2026
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Job Description:
IT Support Technician (Tier I/II) Location: Malvern Job Type:
Full-time Schedule: 40 hours per week (Monday–Friday) on-call
rotation after training Position Summary: Pioneer Production
Services is hiring an IT Support Technician who will be primarily
responsible for providing first-line Tier I/II end user support to
our field and production offices. In this user-facing role, you
will be troubleshooting and resolving a variety of technical issues
related to hardware, software, and Windows operating systems as our
local resource. In our fast-paced environment, the ideal candidate
will have strong technical problem-solving abilities, a
customer-focused mindset, outstanding communication skills, and
possess a high level of curiosity and willingness to learn from a
diverse group of professionals within the oil and gas industry.
Must possess a friendly, positive, and professional attitude.
ESSENTIAL DUTIES AND RESPONSIBILITIES: · Provide Tier I/II
technical support to end users by identifying, analyzing, and
resolving hardware and software issues efficiently, including
swapping out laptops and iPhones · Take ownership of the entire IT
support lifecycle as it relates to Tier I/II issues and tasks ·
Identify, redirect, and escalate higher Tier support issues when
applicable · Maintain the IT inventory as it relates to assets
located within your area of responsibility · Configure/reconfigure
and prepare workstations and iPhones/iPads for deployment ·
Drilling rig and fracking visits; assist in the rig down/rig up of
IT equipment · Assist with end user onboarding/offboarding
procedures · Deploy and decommission end user workstations in
compliance with the defined IT Equipment Lifecycle policy ·
Maintain current knowledge of technology trends related to
hardware, operating systems, and software solutions · Maintain the
health and security of end user computing equipment by reviewing,
testing, and deploying software, operating system, and firmware
updates · Provide feedback to management on improvements for
processes and programs which may not be optimal · Assist with the
management and maintenance of Active Directory users, security
groups, and computer objects COMPETENCIES: · Problem Solving:
Exercise excellent diagnostic and troubleshooting capabilities;
anticipate issues before they become critical · Knowledge: Absorb
and assimilate relevant information quickly in a changing
environment · Time Management: Effectively prioritize workloads and
meet deadlines · Communication: Clearly convey technical
information to users of varying skill levels · Safety and Security:
Follow safety procedures and report unsafe conditions · Integrity:
Maintain confidentiality with sensitive data and systems
QUALIFICATIONS: · Strong verbal and written communication skills ·
Exceptional attention to detail · Demonstrates composure under
pressure · Ability to work in a fast-paced, collaborative
environment · Ability to travel as needed to remote job sites ·
Must have a valid driver’s license · Ability to work weekends
and/or after hours when business needs arise KNOWLEDGE AND SKILLS:
Advanced Knowledge of: · Microsoft Office 365 Suite · Windows 11
Operating Systems Intermediate Knowledge of: · Networking
fundamentals and concepts · Audio/Visual systems · Virtualization
fundamentals · Network and information systems security concepts ·
Virtual Private Networks (VPNs) · Wireless networks · Physical
access control systems · Active Directory, DNS, DHCP EDUCATION
AND/OR EXPERIENCE: · Associate’s Degree in Computer Information
Systems or related field OR · 3 years of progressive Tier I/II IT
support experience in a corporate environment (oil & gas preferred)
CERTIFICATIONS (Preferred): · CompTIA A · CompTIA Security ·
Microsoft MTA Operating Systems Fundamentals PHYSICAL DEMANDS: ·
Ability to lift and/or move up to 50 pounds · Sufficient dexterity
to assemble/repair computer hardware and peripherals · Ability to
sit or stand for extended periods WORK ENVIRONMENT: · Work sites
vary with noise levels and temperatures (office and field
environments) · Travel between oil field sites may be required (up
to ~2 hours apart) · Some locations require off-highway travel ·
Safety training and strict protocol adherence required at certain
sites · Drug-free workplace with zero-tolerance policy and random
screenings · This position will primarily support the Malvern
office Pioneer Production Services, Inc. provides equal
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type protected by
federal, state or local laws.
Keywords: Pioneer Production Services, Newark , IT Support Technician, IT / Software / Systems , Saint Clairsville, Ohio
